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Identifying and tracking how knowledge management (KM) impacts on organizational performance represents a gap in the research. Therefore, the purpose of this paper is to analyze the applicability of adopting a benefits management (BM) approach in order to identify KM benefits and elicit their contribution to the achievement of business objectives.
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This page is a summary of: Using benefits management to link knowledge management to business objectives, VINE, February 2013, Emerald,
DOI: 10.1108/03055721311302124.
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