Explaining satisfaction in double deviation scenarios: the effects of anger and distributive justice

Ana B. Casado‐Díaz, Francisco J. Más‐Ruiz, Hans Kasper
  • The International Journal of Bank Marketing, July 2007, Emerald
  • DOI: 10.1108/02652320710772970

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http://dx.doi.org/10.1108/02652320710772970

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