Antecedents and outcomes of service recovery performance: an empirical study of frontline employees in Turkish banks

  • Ugur Yavas, Osman M. Karatepe, Turgay Avci, Mehmet Tekinkus
  • The International Journal of Bank Marketing, October 2003, Emerald
  • DOI: 10.1108/02652320310488439

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

http://dx.doi.org/10.1108/02652320310488439

The following have contributed to this page: Prof. Dr. Osman M. Karatepe

In partnership with:

Link to Emerald showcase

join the fight against climate change

Our simple summaries of climate research help you take action

Read now

climate-change.info