The effect of customer orientation on frontline employees job outcomes in a new public management context

Michel Rod, Nicholas J. Ashill
  • Marketing Intelligence & Planning, August 2010, Emerald
  • DOI: 10.1108/02634501011066528

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http://dx.doi.org/10.1108/02634501011066528

The following have contributed to this page: Michel Rod and Professor Nicholas Ashill