What is it about?
this paper is the quality assessment of services provided by the Mashhad University of Medical Sciences (MUMS) libraries and determining member satisfaction and expectations of library services in the LibQUAL dimensions.
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Why is it important?
this study emphasizes the importance of librarians' specialized knowledge level in presenting appropriate services in circulation and reference sections
Perspectives
Writing this article was a great pleasure as it has expert co-authors with whom I have had long-standing collaborations. it is an issue that meets every single academic administrators & librarian all around the world. better to say, it is not just a problem of us, but service quality assessment in every single academic library is really important.
Mrs. parvaneh modiramani
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This page is a summary of: An analysis of service quality in academic libraries using LibQUAL scale, Library Management, February 2012, Emerald,
DOI: 10.1108/01435121211217144.
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