What is it about?
The process of creating the quality management system of a Finnish university library, and auditing it.
Featured Image
Why is it important?
Provides a model for quality management and quality system documentation for libraries.
Perspectives
As long as quality management helps us to provide better library services, we stay committed to the process.
Tuulevi Ovaska
Ita-Suomen yliopisto
Read the Original
This page is a summary of: Managing library processes: collecting data and providing tailored services to end‐users, Library Management, October 2005, Emerald,
DOI: 10.1108/01435120510631774.
You can read the full text:
Contributors
The following have contributed to this page
