What is it about?

Turnover in the hospitality industry is influenced by the organizational climate of the organization

Featured Image

Why is it important?

The result supports the hypothesized relationship between the constructs that the identified organizational climate structure have a strong inverse relationship with employee turnover tendency and its dimension ‘leaders facilitation & support’ was found to influence turnover intention the most, followed by ‘cohesion, clarity & objectivity of system’, ‘esprit of profession, organization & workgroup’ and ‘job challenge, variety & feedback’. Results also determined differences among the hotel employees of different job levels and gender regarding turnover tendency.


The study reveals that employee turnover tendency is predominantly influenced by the identified factors of organizational climate and more among the male frontline employees and attrition reduces with age and position. This knowledge will help the hotel’s management in designing strategic HRM to control attrition.

Dr Amit Datta
Manipal University Jaipur

Read the Original

This page is a summary of: Measuring the influence of hospitality organizational climate on employee turnover tendency, The TQM Journal, May 2020, Emerald, DOI: 10.1108/tqm-08-2019-0198.
You can read the full text:



The following have contributed to this page