What is it about?
Turnover in the hospitality industry is influenced by the organizational climate of the organization
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Why is it important?
The result supports the hypothesized relationship between the constructs that the identified organizational climate structure have a strong inverse relationship with employee turnover tendency and its dimension ‘leaders facilitation & support’ was found to influence turnover intention the most, followed by ‘cohesion, clarity & objectivity of system’, ‘esprit of profession, organization & workgroup’ and ‘job challenge, variety & feedback’. Results also determined differences among the hotel employees of different job levels and gender regarding turnover tendency.
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This page is a summary of: Measuring the influence of hospitality organizational climate on employee turnover tendency, The TQM Journal, May 2020, Emerald, DOI: 10.1108/tqm-08-2019-0198.
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