Eliciting tacit knowledge in professions based on interpersonal interactions

What is it about?

This article is the first to formulate a methodological framework for the elicitation of tacit knowledge from interpersonal interactions which are at the core of many occupations and occurrences in organizations (eg. marketing, sales, leadership, negotiation and etc.) The suggested methodologies are demonstrated through a case study of a buisness negotiation expert. Symbolic interaction key concepts are used to evoke tacit knowledge and a the 'onion' model is used to identify and classify various layers of tacit knowledge. Practical implications for organizational learning are mentioned, especailly the oppurtunities to learn from experts. These implications can enhance learning and knowledge management intiatives in organizations.

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