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While strong risk management and contingency planning are important for building capabilities useful for quick adaptation to foreseeable disruptions, they may not be useful for preparing for black swan-type events or situations that lack sufficient precedent to understand how they impact businesses. The key to creating a resilient organization relies most on resilient human capital, who are capable of withering whatever changes Chance may throw at them and the organization.

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This page is a summary of: Build resilient enterprises with resilient people: the case of ASK Consulting, Planning Review, April 2023, Emerald,
DOI: 10.1108/sl-01-2023-0012.
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