Assessing the functionality of the enterprise content management maturity model

Shadrack Katuu
  • Records Management Journal, July 2016, Emerald
  • DOI: 10.1108/rmj-08-2015-0030

This paper aims to examine the utility of other ECM maturity model (ECM3) as an assessment tool.

What is it about?

The implementation of enterprise content management (ECM) software applications has been a subject of extensive discussion. Although a number of ECM scholars have provided guidance on ECM implementation, there is a gap in how to assess benefits accruing from the implementation. One of the approaches of assessment is the use of maturity models. This paper examines ECM3 as an assessment tool based on two related research questions, the first explored ECM3 assessment within a South African context and the second explored the utility of other maturity models for ECM implementation and lessons learnt to improve ECM3.

Why is it important?

The study offers a unique discussion on the possible utility of ECM3 as a maturity model for assessing ECM implementation. This was done by comparing it with maturity models developed or used by records professionals and through assessing the results of two surveys, one conducted amongst South African institutions and another conducted by the Real Story Group.

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