The link between supervisor support, servicing efficacy and job satisfaction among frontline hotel employees: an investigation in Turkey

What is it about?

Supervisor support positively predicted servicing efficacy and job satisfaction reports of the employees. Those reporting higher servicing efficacy were more likely to report increased job satisfaction. In addition, servicing efficacy partially mediated the link between supervisor support and job satisfaction. The current study provides new evidence on the link between supervisor support, efficacy beliefs, and job satisfaction in the hotel industry. This is the first study investigating the mediating role of servicing efficacy in the association between supervisor support and job satisfaction

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