Performance measurement of services provided by library cooperations: the HEAL-Link example

What is it about?

Library consortia are silent partners in the everyday library business, therefore it is imperative to assess consortia's performance. This study suggests that ISO 11620, initially designed for measuring the performance of library services, could also be implemented for assessing consortia services. This proposal is validated by using real data from HEAL-Link, the national consortium of Greek academic and research libraries.

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Photo by Markus Winkler on Unsplash

Photo by Markus Winkler on Unsplash

Why is it important?

Libraries have a lot of offer to the public - and minimal resources to do so. One way to go about is to work together, forming collaborations. To ensure these collaborations are fruitful, it's vital to assess them. This study proposes a way to measure the performance of the services that the collaborations offer.