Role conflict, need frustration and supervisor support: a moderated-mediation model of employee voice and silence

What is it about?

When situations arise, key decision makers may not have access to the information they need to make appropriate decisions or to correct potentially serious problems. Workers often have vital information managers need but due to unpleasant working conditions and/or lack of supportive supervisors, they may withhold information. We find supervisors who listen and help workers encourage workers to speak up rather than remain silent.

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