An application of retailing service quality practices influencing customer loyalty toward retailers

  • Achchuthan Sivapalan, Charles Jebarajakirthy
  • Marketing Intelligence & Planning, October 2017, Emerald
  • DOI: 10.1108/mip-09-2016-0178

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http://dx.doi.org/10.1108/mip-09-2016-0178

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