EFQMQual: evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach

Arash Shahin, Hadi Balouei Jamkhaneh, Sayedeh Zahra Hosseini Cheryani
  • Measuring Business Excellence, August 2014, Emerald
  • DOI: 10.1108/mbe-12-2012-0057
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The following have contributed to this page: Mr Hadi Balouei Jamkhaneh and Professor Arash Shahin