EFQMQual: evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach

Arash Shahin, Hadi Balouei Jamkhaneh, Sayedeh Zahra Hosseini Cheryani
  • Measuring Business Excellence, August 2014, Emerald
  • DOI: 10.1108/mbe-12-2012-0057

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication


The following have contributed to this page: Mr Hadi Balouei Jamkhaneh and Professor Arash Shahin