What is it about?
The purpose of this paper is to describe how recent immigrants and refugees to Canada (“newcomers”) use the facilities of a large, urban public library. As the library previously surveyed its general user populations using a similar questionnaire, the responses by newcomers are compared to those from other library users.
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Why is it important?
Researchers worked closely with library management to develop questions based on decision usefulness. An earlier in-house study allowed comparisons to be made between branch use by newcomers and general library users. Canadian studies into government policy, along with immigrant and refugee studies, provide context for the survey results.
Read the Original
This page is a summary of: Settling in: how newcomers use a public library, Library Management, November 2018, Emerald, DOI: 10.1108/lm-01-2018-0001.
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