Using data to advance service: managerial issues and theoretical implications from action research

  • Chiehyeon Lim, Min-Jun Kim, Ki-Hun Kim, Kwang-Jae Kim, Paul P. Maglio
  • Journal of Service Theory and Practice, January 2018, Emerald
  • DOI: 10.1108/jstp-08-2016-0141

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http://dx.doi.org/10.1108/jstp-08-2016-0141

The following have contributed to this page: Chiehyeon Lim