Coronavirus crisis and health care: learning from a service ecosystem perspective

What is it about?

A healthcare framework based on a review of the service ecosystem literature is developed, and the COVID-19 crisis in Australia provides an illustrative case. The research provides an understanding of the relevance of managerial flexibility, innovation, learning, and knowledge sharing, which offers opportunities leading to greater resilience in the healthcare system. In particular, the research addresses how service providers in the service ecosystem learn from this pandemic to inform future practices.The service ecosystem perspective for health care offers fresh thinking and an understanding of how a shared worldview, institutional practices, and supportive and disruptive factors influence the systems overall well-being during a crisis such as COVID-19.

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