What is it about?

The purpose of this study is to propose a conceptual framework of beautification/modification services, to introduce the special issue on the topic “Mirror, Mirror on the Wall! Examining the Bright and Dark Side of Face and Body Beautification/Modification Services” and to provide a future research agenda. Building on the available literature, we developed the “Nip and Tuck” service framework of beautification/modification services depicting the motives, benefits, and outcomes while it identifies current industry trends. We explore the antecedents and consequences (positive and negative) of consuming face and body beautification/modification services and integrate these in the “Nip and Tuck" service framework. In the framework, we acknowledge the critical role of new technologies such as augmented reality apps and the internet in enabling and transforming beautification/modification services into commodities. The framework also identifies the benefits consumers seek and derive from these services while it recognizes current trends that shape the industry. We conclude with a set of future research directions that arise from the framework and the articles in the special issue.

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This page is a summary of: Editorial: the “nip and tuck” service framework: bright and dark side of beautification/modification services, Journal of Services Marketing, December 2021, Emerald, DOI: 10.1108/jsm-11-2021-0406.
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