Explaining why employee‐customer orientation influences customers' perceptions of the service encounter

Gabriel Gazzoli, Murat Hancer, BeomCheol (Peter) Kim
  • Journal of Service Management, August 2013, Emerald
  • DOI: 10.1108/josm-09-2012-0192

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication


The following have contributed to this page: Mr gabriel gazzoli

In partnership with: