Exploring the impact of customer feedback on the well-being of service entities

  • A TSR perspective
  • Linda Nasr, Jamie Burton, Thorsten Gruber, Jan Kitshoff
  • Journal of Service Management, August 2014, Emerald
  • DOI: 10.1108/josm-01-2014-0022

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The following have contributed to this page: Thorsten Gruber and Dr Jamie Burton