What is it about?
Findings help illuminate the effects of negative managerial communication on employee emotions and explain how high quality manager-employee relationships help buffer the negative effects. The study also shows how negative (disconfirming) managerial communication has different effects on employees who have high trait negative affect, i.e. individuals who are less relaxed who tend to scan for threats, and who accentuate the negative in situations.
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Why is it important?
The work is important because it provides a model that can be used to train managers to be positive communicators in difficult situations and it also provides evidence of the importance of building high quality relationships with all employees.
Read the Original
This page is a summary of: Effects of managerial communication as moderated by LMX and trait NA, Journal of Managerial Psychology, August 2016, Emerald, DOI: 10.1108/jmp-04-2015-0120.
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