What is it about?
We summarise the most important theories that have been used to study Knowledge Management in Tourism. We also show the geographic distribution of the literature. As a result, we identify the critical research themes investigated and the outcome of Knowledge Management in Tourism applications. Also we reveal critical gaps in the literature and offer promising avenues to advance Knowledge Management in Tourism research field.
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Why is it important?
Tourism organizations function in an intensely dynamic and knowledge-based system of stakeholders and networks, and they are exposed to rapid and continuing environmental changes. Tourists generate knowledge in high volumes, share via social media, share, hold high volumes of tacit knowledge, and tourism organizations need to capture and implement KM.
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This page is a summary of: The role of knowledge management in the tourism sector: a synthesis and way forward, Journal of Knowledge Management, August 2022, Emerald, DOI: 10.1108/jkm-02-2022-0083.
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Purpose – This study aims to explore and synthesize the role of knowledge management (KM) in tourism organizations (including micro, small, medium and large enterprises and destination management organizations). Design/methodology/approach – This study adopts systematic review methods to synthesize the role of KM in tourism from 90 journal articles. Findings – This study identifies the prominent theories adopted to explore the relation and impact of KM in the tourism sector, the geographic distribution of the literature and thorough qualitative synthesis. This study identifies the critical research themes investigated and the outcome of KM applications. Finally, through reviews, this study identifies critical gaps in the literature and offers promising avenues to advance the KM in tourism research. Originality/value – This is one of the few papers that comprehensively review the role of KM in the tourism industry and offer implications. Keywords: Tourism Management; Tourism Organization; Knowledge Management; Knowledge Management Strategy; Knowledge Transfer; Knowledge Sharing
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