What is it about?
This study examines the institutional influences on the customer service and complaints handling practices of the Internet Industry in Australia.
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Why is it important?
The study findings will help assist Internet industry stakeholders to work towards development of responsive and sustainable Internet consumer protection policies.
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This page is a summary of: A study of Internet service provider industry stakeholder collaboration in Australia, Journal of Information Communication and Ethics in Society, August 2014, Emerald,
DOI: 10.1108/jices-02-2014-0010.
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