What is it about?
When employees perceive service robots as posing a threat to human labor, they have more fear of robots. To cope with their fear, employees may engage in robot abuse behaviors. However, transformational leadership can weaken this relationship. 283 employees working under 54 leaders in 18 hotels in China established the results.
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Why is it important?
It is one of the first studies showing the cause of employee robot abuse behaviors. It showed that the introduction of service robots in hospitality places brings forth a new employee's workplace abusive deviant behaviors.
Perspectives
Writing this article was a great pleasure as it combines my research on workplace abusive behaviors and my research on employee-robot interactions. It ultimately leads to an understanding of the dark behaviors brought by the introduction of robots in the hospitality workplace. More than anything else, it was a pleasure writing this article and to work with some of the best co-authors.
Cass Shum
University of Nevada, Las Vegas
Read the Original
This page is a summary of: Kicking the robots: the roles of transformational leadership and fear on service robot risk awareness and robot abuse relationship, Journal of Hospitality and Tourism Technology, June 2024, Emerald,
DOI: 10.1108/jhtt-12-2023-0414.
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