An empirical investigation of customer intentions influenced by service quality using the mediation of emotional and cognitive responses

Mohammed Ahmad Alsaggaf, Abraham Althonayan
  • Journal of Enterprise Information Management, February 2018, Emerald
  • DOI: 10.1108/jeim-04-2017-0048
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http://dx.doi.org/10.1108/jeim-04-2017-0048

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