What is it about?

The aim of this paper is to present an empirical assessment and strategic planning for measuring the impact of total quality management (TQM) practices on small and medium enterprises (SMEs) and its effectiveness for business excellence.

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Why is it important?

The study offers useful insights and guidelines for identification of the contribution of TQM critical factors in SMEs performance. It has been observed that the attribute understanding of customer need and its fulfillment ability has the highest priority, whereas supplier partnership and the ability to reduce waste having the least priority in SMEs. Validation study facilitates to channelize TQM initiatives, to improve environmental and operational performance.


The authors provide a comprehensive typology of TQM practices, and its performances on SMEs. This paper can increase the awareness of the significance of TQM strategy which could help managers of SMEs to have a better understanding of the benefits of implementing TQM and therefore unable patient satisfaction with their organizations.

Sandip Institute of Engineering and Management

Read the Original

This page is a summary of: Strategic planning to investigate the decision index of organization for effective total quality management implementation – in context of Indian small and medium enterprises, Journal of Engineering Design and Technology, February 2021, Emerald, DOI: 10.1108/jedt-11-2020-0447.
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