What is it about?

A study about wich factors influence the success of information technology outsourcing according to the judgements of managers from companies involved in outsourcing relationships.

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Why is it important?

The study presents a simple and straightforward way of aggregating the judgments of managers of companies involved in information technology outsourcing, creating rankings of contractual and critical success factors based on these judgments.


It is hoped that the study can help further research in this line related to interaction and formation of partnerships in outsourcing, especially information technology.

Prof. Victor Diogho Heuer de Carvalho
Universidade Federal de Alagoas

Read the Original

This page is a summary of: A study on relational factors in information technology outsourcing: analyzing judgments of small and medium-sized supplying and contracting companies' managers, Journal of Business and Industrial Marketing, August 2021, Emerald, DOI: 10.1108/jbim-10-2020-0475.
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