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Ambulance staff often encountering violence and aggression directed directed towards them during their work. Aside from physical injury and sometimes deaths which occur, such violence and aggression can have a lasting negative impact, causing stress, fear and anxiety in staff. Despite the significance of this issue, little progress has been made to tackle it. This paper describes a multi-agency approach being taken in Wales (UK) to reduce such harms from violence and aggression directed towards ambulance services staff. We collected data from meetings, telephone calls, policy documents, legislation and included the academic literature to present a story of this situation. We found a range of activities taking place including changes in legislation, introduction of policies and public communication campaigns. Our study does however reflect the complexity of this issue and need for further high-quality research.

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This page is a summary of: A multi-agency approach to reducing harms from violence and aggression directed towards ambulance services staff in Wales (UK), Journal of Aggression Conflict and Peace Research, December 2021, Emerald, DOI: 10.1108/jacpr-07-2021-0620.
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