Using anchoring vignettes to study quality management across cultures

  • Promporn Wangwacharakul, Bozena Bonnie Poksinska
  • International Journal of Quality and Service Sciences, September 2017, Emerald
  • DOI: 10.1108/ijqss-04-2017-0038

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http://dx.doi.org/10.1108/ijqss-04-2017-0038

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