The impact of backstage cues on service evaluation

  • Yi-Fen Liu, Yingzi Xu, I-Ling Ling
  • International Journal of Quality and Service Sciences, June 2017, Emerald
  • DOI: 10.1108/ijqss-04-2016-0024

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http://dx.doi.org/10.1108/ijqss-04-2016-0024

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