What is it about?
Important factors in team processes, that increase the chance for them to develop various types of service innovations. When all the favorable factors are present, a 'team-state' emerges : team learning capability.
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Why is it important?
The empirical study defines a valid measure of the team-state, provides industry specific insigth, reveals micro-processes in exploitive and exlorative learning. In addition, it is able to show a link with service innovation, which provides important focus areas for Project managers/ leaders in Project-based/ knowledge based organizations.
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This page is a summary of: Team learning capability – an instrument for innovation ambidexterity?, International Journal of Quality and Service Sciences, November 2019, Emerald, DOI: 10.1108/ijqss-02-2019-0026.
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