Reconciling internal and external satisfaction through probabilistic graphical models

  • An empirical study
  • Flaminia Musella, Roberta Guglielmetti Mugion, Hendry Raharjo, Laura Di Pietro
  • International Journal of Quality and Service Sciences, September 2017, Emerald
  • DOI: 10.1108/ijqss-02-2017-0007

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http://dx.doi.org/10.1108/ijqss-02-2017-0007

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