What is it about?

Service organisations that adopt lean ways of working might usefully adopt and manage as a process a bundle of HR practices. The study suggests that this bundle should include: HR planning; teamworking; employee participation; selective recruitment; performance appraisal, recognition and reward; and extensive training.

Featured Image

Why is it important?

When service organisations adopt lean ways of working they often overlook the benefits to be had by considering how they manage their human resources.

Read the Original

This page is a summary of: Towards a high-performance HR bundle process for lean service operations, International Journal of Quality & Reliability Management, February 2020, Emerald,
DOI: 10.1108/ijqrm-10-2019-0330.
You can read the full text:



The following have contributed to this page