What is it about?
Service organisations that adopt lean ways of working might usefully adopt and manage as a process a bundle of HR practices. The study suggests that this bundle should include: HR planning; teamworking; employee participation; selective recruitment; performance appraisal, recognition and reward; and extensive training.
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Why is it important?
When service organisations adopt lean ways of working they often overlook the benefits to be had by considering how they manage their human resources.
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This page is a summary of: Towards a high-performance HR bundle process for lean service operations, International Journal of Quality & Reliability Management, February 2020, Emerald, DOI: 10.1108/ijqrm-10-2019-0330.
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