What is it about?
Improving healthcare services is vital. We propose a systematic and innovative methodology that researchers can follow to successfully apply lean and six sigma concepts to study, analyze, and define possible areas for improvements within a certain unit and accordingly suggest proper improvements. The methodology is illustrated via a case study.
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Why is it important?
this work suggests and explains the methodology that can be followed by researchers to improve healthcare services. the framework can be extended to be used by other types of industry.
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This page is a summary of: Developing a practical methodology to improve the health-care services: studying a neonatal intensive care unit case in Oman, International Journal of Quality & Reliability Management, November 2020, Emerald, DOI: 10.1108/ijqrm-08-2020-0284.
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