What is it about?
This study aims to examine the effects of pharmacy service factors (namely, medication teaching, service promptness, pharmacist attitudes, medication supply and pharmacy location) on patient satisfaction with community pharmacies in Jordan and to explore the effect of patient satisfaction on pharmacy performance.
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Why is it important?
The results showed that the service factors contributing most significantly to patient satisfaction in Jordan are medication supply, pharmacist attitudes, medication teaching and service promptness, in descending order of influence. Meanwhile, the effect of pharmacy location on patient satisfaction proved to be insignificant. In addition, patient satisfaction proved to have a highly positive impact on pharmacy performance.
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This page is a summary of: Pharmacy service factors and pharmacy performance: the role of patient satisfaction in community pharmacies, International Journal of Pharmaceutical and Healthcare Marketing, June 2021, Emerald, DOI: 10.1108/ijphm-03-2020-0017.
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