What is it about?

A frequently noted condition for organizations to innovate is that leaders encourage employees to show innovative behaviors. However, we believe that there is more to it. We show how a 5-day action-learning type Lean Innovation Training (LIT) comprising elements of Lean Six Sigma and Creative Problem Solving, achieved an increase in employees’ creative role identity and significantly more innovative work behaviors, enabled by transformational leadership.

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Why is it important?

Our findings show that employees' individual-level creative role identity and innovative work behavior had significantly improved six months after the intervention, enabled through senior management’s transformational leadership. The training induced managers to role-model innovative work behaviors while cocreating, with their employees, a renewal of their agency’s core processes. The three completed improvement projects contributed to an innovative work culture and reduced service turnaround time.

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This page is a summary of: Lean innovation training and transformational leadership for employee creative role identity and innovative work behavior in a public service organization, International Journal of Lean Six Sigma, March 2023, Emerald,
DOI: 10.1108/ijlss-06-2022-0126.
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