What is it about?
The COVID-19 crisis uncovers weaknesses and shortcomings in healthcare systems around the world. Focusing on the Netherlands we evaluate the role of Lean Six Sigma, which has been a common method for improvement in healthcare operations for about two decades.
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Why is it important?
Process improvement in healthcare has had a tendency to cut capacity and flexibility which are needed to deal with excessive demand shocks, such as during a pandemic. The main reason for this failure seems to be an overly strong focus on cost reduction instigated by Lean Six Sigma during stable times.
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This page is a summary of: A reconsideration of Lean Six Sigma in healthcare after the COVID-19 crisis, International Journal of Lean Six Sigma, July 2021, Emerald, DOI: 10.1108/ijlss-01-2021-0013.
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