Artificial intelligence, real-time feedback and workplace learning analytics to support in situ complex problem-solving: a commentary

What is it about?

Complex problem-solving has been identified as one of the key skills for the future workforce (Hager & Beckett, 2019). Problems faced by today’s workforce emerge in situ and everyday workplace learning is seen as an effective way to develop the skills and experience workers need to embrace these problems (Campbell, 2005; Jonassen et al., 2006). To help workers make the right decision, over the years technological solutions and workplace learning analytics systems have been designed to aid this process (Ruiz-Calleja et al., 2019). Recent developments in artificial intelligence (AI) have the potential to further revolutionise the integration of human and artificial learning and will impact human and machine collaboration during team work (Seeber et al., 2020). In this commentary we argue that the increased digitization of work and social interaction, combined with recent research on workplace learning analytics and artificial intelligence opens up the possibility for designing automated real-time feedback systems capable of just-in-time, just-in-place support during complex problem-solving at work. As such, these systems can support augmented learning and professional development in situ. The commentary reflects on the benefits of automated real-time feedback systems and argues for the need of shared research agenda to cohere research in the direction of AI-enabled workplace analytics and real-time feedback to support learning and development in the workplace.

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