Customer experience management in hospitality

Jay Kandampully, Tingting(Christina) Zhang, Elina Jaakkola
  • International Journal of Contemporary Hospitality Management, January 2018, Emerald
  • DOI: 10.1108/ijchm-10-2015-0549

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http://dx.doi.org/10.1108/ijchm-10-2015-0549

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