A retrospective view of electronic word-of-mouth in hospitality and tourism management

Stephen W. Litvin, Ronald E. Goldsmith, Bing Pan
  • International Journal of Contemporary Hospitality Management, January 2018, Emerald
  • DOI: 10.1108/ijchm-08-2016-0461

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http://dx.doi.org/10.1108/ijchm-08-2016-0461

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