Literature review on service quality in hospitality and tourism (1984-2014)

Ivan K.W. Lai, Michael Hitchcock, Ting Yang, Tun-Wei Lu
  • International Journal of Contemporary Hospitality Management, January 2018, Emerald
  • DOI: 10.1108/ijchm-08-2016-0408
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http://dx.doi.org/10.1108/ijchm-08-2016-0408

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