What is it about?

Describe Service Quality of financial institutions of Spain and providing how each factor of it make effects on financial customers in a post-crisis context.

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Why is it important?

This work is important because we try to give solutions for financial institutions to improve the Relationship Quality with their clients before the past financial crisis.


Writing this article was a great pleasure as it has co-authors with whom I have had long standing collaborations. This article also lead to rare disease groups contacting me and ultimately to a greater involvement in rare disease research.

Manuel Idrovo Arguello
Universitat Jaume I

Read the Original

This page is a summary of: Service quality in a post-crisis context: emotional effects and behaviours, The International Journal of Bank Marketing, July 2019, Emerald,
DOI: 10.1108/ijbm-02-2019-0045.
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