What is it about?
This article reveals one way to look at competencies of servant leadership, and how knowing your values can assist in developing these competencies. By highlighting a healthcare organization, the reader will learn how to combine two powerful theories to build servant leaders.
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Why is it important?
In today’s age of mass technology, it has become a unique proposition to relate to others on the basis of serving their needs by relating to their values one-on-one. This paper inherently promotes in-person conversation with “soft” skills such as, listening, empathy, appreciation, and kindness.
Perspectives
Top-down command and control leadership works in a few industries, but some of the best global companies today use servant leadership as human capital needs become more competitive, and employee engagement statistics show a decline. This article suggests that building one's relational skills will assist in developing as a successful servant leader.
Tina Mertel
Read the Original
This page is a summary of: What every leader ought to know about becoming a servant leader, Industrial and Commercial Training, July 2015, Emerald,
DOI: 10.1108/ict-02-2015-0013.
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