Employees first, customers second and shareholders third? Towards a modern HR philosophy

  • M.S. Rao
  • Human Resource Management International Digest, August 2017, Emerald
  • DOI: 10.1108/hrmid-02-2017-0023

Toward modern HR philosophy

What is it about?

The purpose of this research paper is to place an emphasis on the philosophy of “employees first, customers second, and shareholders third”.

Why is it important?

It substantiates that employees are the true value creators for any organization. It explores soft leadership and elaborates the changing mindsets of the employees globally. It enlightens to treat people as people and partners, not as workers.


Professor M. S. Rao
MSR Leadership Consultants India

It outlines the advantages of this philosophy and illustrates with examples of global companies including Google, Virgin, Alibaba, Facebook, LinkedIn, FedEx Corporation, Southwest Airlines, Whole Foods, and Costco. It concludes to treat your employees as assets and convert them into your brand ambassadors to accomplish organizational goals and objectives.

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The following have contributed to this page: Professor M. S. Rao