What is it about?

This study explores the emotions, feelings and experiences of healthcare professionals working with homeless people.

Featured Image

Why is it important?

Healthcare professionals that work in closed environments and with complex populations (homeless) often experience helplessness, emotionally traumatized, demoralized and feeling low. This study establishes that increased supervision, debrief sessions, group therapy helps to improve the emotions and mental well-being of staff to deliver better and efficient service.


I work with difficult and complex service-users with traumatized backgrounds. At times, I personally feel low and unmotivated. During the course of this study, I was able to understand and valid the desperate needs of service-users and how their untreated mental health impacts their daily lives. As a Healthcare professional, my duty to is valid their feelings and offer psychological therapy to address those needs.

Mr Serdar Arslan
University of Westminster

Read the Original

This page is a summary of: “The experiences of professionals working with homeless people in a clinical setting”: a qualitative study, Housing Care and Support, September 2013, Emerald, DOI: 10.1108/hcs-08-2013-0010.
You can read the full text:




The following have contributed to this page