Job characteristics, work involvement, and job performance of public servants

Johanim Johari, Khulida Kirana Yahya
  • European Journal of Training and Development, August 2016, Emerald
  • DOI: 10.1108/ejtd-07-2015-0051

Job performance of public servants in Malaysia

What is it about?

This study examines the impact of job characteristics on job performance of public servants. Dimensions in the job characteristics construct are skill variety, task identity, task significance, autonomy, and feedback. Further, work involvement is tested as a mediator in the hypothesized link. The findings revealed that task significance and feedback significantly influence job performance and the relationships are mediated by work involvement. Skill variety, however, has a significant and direct influence on public servants’ job performance. In sum, this study managed to substantiate some empirical evidences in partial support of the Job Characteristics Theory

Why is it important?

Based on the findings, it is evident that HR practitioners in the public sector should focus on developing a more enriching and fulfilling type of job with high levels of skill variety, task significance, and feedback. This could be a useful basis so as to enhance public servants’ work involvement as well as job performance.


Dr. Johanim Johari (Author)
Universiti Utara Malaysia

This study aims to provide additional empirical evidence in support of the Job Characteristics Theory. We have validated that job characteristics are particularly important at the individual level in predicting job performance among public servants.

The following have contributed to this page: Dr. Johanim Johari