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Margarita Kaplun, founder and CEO of Kapter, a small company providing country-wide technical and consultant services on thermography to industrial hubs in Mexico had positioned the company as a reputed provider. However, the company had experienced razor-thin margins. Margarita needs to decide whether they pursue the following grant to fund a project on technology development that will source the competitive position or pursue a commercial project that help them achieve a larger customer base to reap higher income.

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This page is a summary of: Kapter: pursuing innovation and competitive advantage in the Mexican B2B ecosystem, Emerald Emerging Markets Case Studies, October 2022, Emerald,
DOI: 10.1108/eemcs-04-2021-0126.
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