What is it about?

Telework has been widely used during the COVID-19 pandemic. However, distance work performed through teleworking may hinder organisational operations in public services owing to lower-than-expected work performance. This research aimed to explore how teleworking relates to work performance and flexibility during the COVID-19 pandemic.

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Why is it important?

The findings revealed that telework had not improved the efficiency of public service work performance; however, the implementation of flexible work schedules owing to teleworking has improved the work performance of public services.


This novel research aims to gain a better understanding of the impact of telework on factors such as work performance and flexibility. Also it could assist managers by showcasing that telework may be better implemented to improve work performance through work flexibility rather than as organisational change.

Dr. Nikolaos Varotsis
Ionio Panepistemio

Read the Original

This page is a summary of: Exploring the influence of telework on work performance in public services: experiences during the COVID-19 pandemic, Digital Policy Regulation and Governance, September 2022, Emerald,
DOI: 10.1108/dprg-11-2021-0152.
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