What is it about?
Telework has been widely used during the COVID-19 pandemic. However, distance work performed through teleworking may hinder organisational operations in public services owing to lower-than-expected work performance. This research aimed to explore how teleworking relates to work performance and flexibility during the COVID-19 pandemic.
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Why is it important?
The findings revealed that telework had not improved the efficiency of public service work performance; however, the implementation of flexible work schedules owing to teleworking has improved the work performance of public services.
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This page is a summary of: Exploring the influence of telework on work performance in public services: experiences during the COVID-19 pandemic, Digital Policy Regulation and Governance, September 2022, Emerald, DOI: 10.1108/dprg-11-2021-0152.
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