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The more a consumer knows about the product or service he consumes, the more engaged he becomes with the product. An increased effort from brands in developing consumer education levels, might lead to a higher engagement towards their products.

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This page is a summary of: The more I know, the more I engage: consumer education's role in consumer engagement in the coffee shop context, British Food Journal, September 2020, Emerald,
DOI: 10.1108/bfj-05-2020-0401.
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